Pre-sales questions
Please refer to the Shipping Policy.
We currently offer free shipping to most countries
If the express package is not opened, you need to bear the shipping cost to return it to China. No return or refund will be accepted after opening the package.
Please contact service@lustory.com.
We use SSL encryption and accept PayPal, Apple Pay, and major credit cards. Your payment info is never stored on our servers.
Please check whether your order has been shipped. Cancellation of shipped orders is not accepted. If it has not been shipped, please contact service@lustory.com as soon as possible. We will give you a satisfactory solution.
Customer service chat time
(Monday-Friday: 9pm-6am EST)
If we don't reply within the specified time, please don't worry, it may be due to holidays or weekends.
We will reply to you as soon as we see the email.
After-sales issues
Please log in with the email address you used when purchasing.Track my order.
We do not provide free returns unless there is a quality issue. You will be responsible for the shipping costs of returning unopened merchandise. Please contact service@lustory.com for the return address.
Please contact service@lustory.com and attach pictures of the product you received for replacement.
Please contact service@lustory.com and attach a video of the damaged product for replacement.